Privacy Policy

Privacy Policy

Last Updated: 02-01-2024

Introduction

Welcome to Shwapno, Bangladesh's premier online grocery shopping app. At Shwapno, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app. By using our app, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Personal Information:

   • Account Information: When you create an account, we collect your name, email address, phone number, and password. This information is necessary for account creation and management.
   • Payment Information: We collect your payment details, including credit/debit card information, for processing transactions. All payment transactions are processed securely through our payment gateway providers.
   • Delivery Information: We collect your address and contact details to ensure timely and accurate delivery of your orders.
   • Profile Information: You may choose to provide additional information in your profile, such as your preferences and interests.

2. Non-Personal Information:

   • Device Information: We collect information about the device you use to access our app, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
   • Usage Data: We collect data on how you use our app, including pages visited, time spent on pages, search queries, and other interaction data. This helps us understand user behavior and improve our services.

How We Use Your Information

1. To Provide and Improve Our Services:

   • Order Processing and Delivery: We use your personal information to process your orders and ensure they are delivered to the correct address.
   • Personalization: We use your information to personalize your shopping experience, such as recommending products that match your preferences.
   • Service Improvement: We analyze usage data to understand how our users interact with the app, allowing us to enhance features and improve user experience.

2. To Communicate With You:

   • Order Updates: We send you notifications about your order status, including confirmation, dispatch, and delivery updates.
   • Promotional Messages: With your consent, we send you promotional messages about new products, special offers, and other marketing communications.
   • Customer Support: We use your information to respond to your inquiries, provide support, and resolve any issues you may encounter.

3. For Security and Fraud Prevention:

   • Monitoring: We monitor and analyze usage patterns to detect and prevent fraudulent activities and unauthorized access.
   • Protection: We implement security measures to protect the integrity and confidentiality of your data.

Sharing Your Information

1. With Service Providers:

   • Third-Party Services: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, delivery partners, and marketing agencies. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.
   • Analytics Providers: We may use third-party analytics services to analyze how users interact with our app, which helps us improve our services.

2. For Legal Purposes:

   • Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
   • Protection of Rights: We may disclose your information to protect and defend our rights or property, or the rights and safety of our users or others.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure access controls, and regular security assessments.

Your Rights

1. Access and Update: You have the right to access and update your personal information at any time by logging into your account settings.
2. Delete: You can request the deletion of your account and personal information. To do so, please contact our customer support team.
3. Opt-Out: You can opt out of receiving promotional communications by following the unsubscribe instructions in our emails or by adjusting your communication preferences in your account settings.

Children's Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

Cookies and Tracking Technologies

1. Cookies: We use cookies and similar tracking technologies to track the activity on our app and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.

2. Types of Cookies:

   • Essential Cookies: These cookies are necessary for the operation of our app and cannot be turned off in our systems.
   • Performance Cookies: These cookies help us understand how visitors interact with our app by collecting and reporting information anonymously.
   • Functionality Cookies: These cookies enable the app to provide enhanced functionality and personalization.
   • Targeting Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests.

3. Managing Cookies: You can manage your cookie preferences through your browser settings. However, if you disable cookies, you may not be able to use some parts of our app.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our app and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Continued use of our app after any modifications to the Privacy Policy constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: [email protected]
• Address: Shwapno HQ, [Address], Dhaka, Bangladesh